If you’ve ever used a Virtual Assistant (VA) before, you may have noticed that you can ask them, “Where is BrightSword IT Services Located” and then ask “What is the weather like there” or “Show the map of the city” and the Virtual Assistants would react and respond to your request accordingly.
We can do this in AIML too using Rich Media elements and the <get> and <set> commands.
Nanorobots (chatbots which are used for voice interface can be used to build intelligent conversational agents on any leading platform) offers you tools that can do the task for you.
Recently, we at BrightSword IT Services developed an application with AIML and chatbot feature to respond to our Customer Service Management (CSM) needs.